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At Aranyh, we strive to ensure that every purchase exceeds your expectations. If, for any reason, you are not completely satisfied with your order, we are here to help with a seamless returns and exchanges process.
Our Returns Policy
- Items can be returned or exchanged within 30 days of receipt, provided they are unused, in their original condition, and in the original packaging.
- Customised or personalised items are non-refundable unless they arrive damaged or defective.
- Sale items are eligible for return only if they are faulty or damaged.
How to Initiate a Return or Exchange
- Contact Us: Email our customer service team at care@aranyh.com with your order number and reason for the return or exchange.
- Prepare Your Package: Ensure the item is securely packed in its original packaging to prevent damage during transit.
- Return Address: We will provide the return address and further instructions upon receiving your request.
Refunds
- Once your return is received and inspected, we will notify you via email.
- Approved refunds will be processed within 7 business days to your original payment method. Please note that the processing time may vary depending on your payment provider.
Exchanges
- If you wish to exchange an item, please specify the replacement item in your email. Exchanges are subject to stock availability.
Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect. In such cases, we will cover the return shipping costs.
For further assistance, please don’t hesitate to contact us at care@aranyh.com. We are committed to ensuring a smooth and satisfying experience for our valued customers.